Offering the right payment methods can make a significant difference to the online checkout experience. Customers expect to be able to pay with the cards and payment methods they already use and trust, and for some shoppers, that means American Express.
American Express, commonly known as Amex, is a globally recognized payments and financial services brand with a strong presence among consumers and businesses. For e-commerce merchants, accepting American Express can provide another way for customers to pay online and can be particularly relevant for businesses serving customers who regularly use Amex for personal or business purchases.
With Mondido, merchants can accept American Express payments online and manage Amex alongside other payment methods through a single e-commerce payment integration.
What is American Express?
American Express is a global financial services and payments company known for its payment cards, including credit and charge cards.
Unlike many traditional card networks, American Express operates a more integrated model across parts of the payment ecosystem. The company has built a strong consumer and business brand around its cards, rewards programs and payment services.
For e-commerce merchants, the important part is simple: customers with an American Express card can use their preferred card as a payment method when shopping online at merchants that accept Amex.
Why accept American Express in e-commerce?
Not every customer prefers the same payment method. Some shoppers use Visa or Mastercard, while others regularly use American Express.
If an online store does not accept a customer's preferred card, the customer may need to use another payment method or may decide not to complete the purchase.
Accepting American Express gives merchants another way to accommodate their customers and can be particularly relevant for businesses targeting consumers and companies that frequently use Amex.
Reach American Express cardmembers
American Express has a large global cardmember base, including both consumer and business cardholders.
For merchants, accepting Amex can help make the checkout more accessible to customers who prefer using their American Express card for online purchases.
A familiar payment experience
Customers are generally more comfortable with payment methods they already know.
When an American Express cardholder sees Amex as an available payment option at checkout, they can use a payment method that is already familiar to them instead of having to switch to another card or payment method.
Relevant for business and higher-value purchases
American Express is widely associated with business spending, travel, hospitality and higher-value purchases.
This can make Amex particularly relevant for e-commerce businesses targeting business customers, professionals and customers making larger purchases.
The relevance will naturally vary depending on the merchant's industry, target market and customer base.
How do American Express payments work online?
When a customer selects American Express at checkout, they enter or use their Amex card details through the merchant's payment flow.
The transaction is then processed through the relevant payment infrastructure, with the card transaction being authorized before the merchant completes the order.
Modern online card payments can also involve additional security and authentication measures designed to help protect both merchants and cardholders.
For merchants, using an established payment provider can simplify the technical infrastructure required to accept American Express online.
American Express and e-commerce conversion
The payment stage is one of the final steps in the customer journey.
A customer may have spent time researching a product, added it to their cart and reached checkout with the intention of purchasing. At this stage, having access to a preferred payment method can help create a smoother experience.
Accepting American Express does not automatically increase conversion for every merchant. However, for businesses with a meaningful number of Amex cardholders among their customers, supporting the payment method can remove an unnecessary barrier at checkout.
Merchants should use their own customer and payment data to determine how relevant American Express is to their audience.
American Express for international e-commerce
For businesses selling internationally, payment preferences can vary significantly between markets.
American Express provides merchants with another internationally recognized card brand that can complement other payment methods such as Visa and Mastercard.
This can be particularly useful for merchants targeting international customers, travelers and business shoppers.
Rather than relying on one type of payment method, an international checkout can combine global card payments with local payment methods and alternative payment options relevant to specific markets.
Accept American Express with Mondido
Mondido enables e-commerce businesses to accept American Express payments online alongside other payment methods.
Instead of managing Amex as a completely separate payment integration, merchants can include American Express within their broader Mondido payment setup.
This allows businesses to build a checkout that can support different customer preferences while keeping their payment infrastructure centralized.
For example, a merchant may offer American Express together with Visa, Mastercard, Klarna, Zaver and local payment methods depending on the markets they operate in.
American Express and Shopify
Shopify is used by merchants around the world, and payment flexibility is an important consideration when building a Shopify checkout.
Merchants selling through Shopify may want to support a combination of card networks, local payment methods and alternative payment options based on their target customers.
American Express can form part of this broader payment strategy.
By using Mondido as a payment integration, merchants can include Amex alongside other payment methods and create a checkout designed around their specific e-commerce requirements.
The exact availability of American Express and other payment methods depends on the merchant, market and payment setup.
Why use Mondido for American Express payments?
Accepting American Express is only one part of managing online payments. Merchants also need to consider integration, transaction management, reporting, security and how different payment methods work together.
Mondido provides an e-commerce payment infrastructure that allows merchants to manage multiple payment methods through a single integration.
One integration for multiple payment methods
Offer American Express alongside Visa, Mastercard and other payment methods without building a separate checkout experience for every payment option.
Designed for e-commerce
Mondido is built around online payments, giving merchants a payment infrastructure designed for digital commerce and online checkout experiences.
Support different customer preferences
Customers have different ways of paying. Offering multiple relevant payment methods can help merchants accommodate a broader range of shoppers.
International payment options
For merchants selling internationally, combining global card brands such as American Express with local payment methods can create a more flexible checkout strategy.
Should your e-commerce store accept American Express?
Whether American Express is relevant to your business depends on your customers, markets and average order value.
It can be particularly relevant if your customer base includes business shoppers, frequent travelers, higher-spending consumers or existing American Express cardmembers.
For merchants with international customers, accepting Amex can also complement Visa and Mastercard and provide another globally recognized card payment option.
The best way to evaluate the payment method is to look at your own customer data. Metrics such as card usage, checkout abandonment, conversion rate, average order value and customer location can help you understand whether American Express should be part of your payment strategy.
Frequently asked questions about American Express payments
Can I accept American Express online?
Yes. E-commerce businesses can accept American Express payments through a suitable payment provider and payment integration.
Can I accept Amex on my online store?
Yes. American Express can be offered as an online payment method when it is supported by the merchant's payment setup and market.
What is the difference between American Express and Visa or Mastercard?
American Express is a financial services and payments company with its own card network, while Visa and Mastercard primarily operate payment networks used by cards issued by banks and other financial institutions.
Is American Express suitable for e-commerce?
Yes. American Express can be a relevant payment method for online businesses, particularly those with customers who regularly use Amex for consumer or business purchases.
Can I accept American Express with Shopify?
American Express can be part of a Shopify merchant's broader payment setup, depending on the merchant's payment provider, region and configuration. Mondido can be used to integrate supported payment methods into an e-commerce checkout.
Can I accept American Express together with Visa and Mastercard?
Yes. Merchants can offer American Express alongside Visa and Mastercard, allowing customers to choose between different card networks at checkout.
Can I accept American Express with Mondido?
Yes. Mondido enables merchants to offer American Express alongside other supported payment methods through a single payment integration.
Does accepting American Express help increase conversion?
Offering a customer's preferred payment method can help reduce friction at checkout. However, the impact varies between businesses and depends on factors such as customer demographics, market, product category and overall checkout experience.
Accept American Express with Mondido
American Express can be an important addition to an e-commerce payment strategy for merchants whose customers use Amex for online purchases.
By offering American Express alongside Visa, Mastercard, local payment methods and alternative payment options, merchants can create a checkout that accommodates different customer preferences.
With Mondido, you can manage American Express alongside your other payment methods through a single e-commerce payment integration.
Create your Mondido account and give your customers more ways to pay online.